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Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - Light Side Up 

Effective Date: 1st September 2025

At Light Side Up, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any other way. We also explain your rights regarding your data, in accordance with the General Data Protection Regulation (GDPR) for residents of the European Union (EU) and other applicable laws.

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1. Information We Collect

We collect the following types of personal information when you interact with our website and services:

  • Personal Identification Information: Name, email address, phone number, billing address, payment information, etc.
     

  • Health-Related Information: Only when relevant for the services provided, such as information on mental health, physical conditions, or other health-related details shared voluntarily by the user.
     

  • Technical Data: IP address, browser type, device type, location, and usage data (collected via cookies and similar technologies).
     

  • Communications: Any data you provide us in messages, emails, or forms on our website and verbally during the session
     

2. How We Use Your Information​

We use the personal information we collect for the following purposes:

  • To Provide Our Services: To offer virtual hypnosis sessions, consultations, and related services.
     

  • To Improve Our Website and Services: To monitor website usage, analyze performance, and enhance user experience.
     

  • To Communicate with You: To respond to your inquiries, provide updates on services, and send marketing communications (if you have opted-in).
     

  • For Payment Processing: To process payments and ensure the completion of transactions.
     

  • To Comply with Legal Obligations: To meet any legal or regulatory requirements, such as accounting or fraud prevention.
     

3. Legal Basis for Processing Your Data​

Under the GDPR, we rely on the following legal bases for processing your personal data:

  • Consent: You provide consent when you voluntarily provide your personal information through forms, consultations, or sign-up processes.
     

  • Contractual Necessity: The processing is necessary to fulfill the terms of any agreements or contracts you have with us.
     

  • Legitimate Interests: We may process data for purposes such as improving our website, marketing, and communications, where such processing is balanced with your privacy rights.
     

  • Legal Obligations: In some cases, we may be required to process your personal information to comply with laws, regulations, or legal processes.
     

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your data with third-party service providers who help us run our business (e.g., payment processors, email marketing tools, analytics services). These providers are obligated to protect your data in accordance with this Privacy Policy.
     

  • For Legal Compliance: We may disclose your personal data to comply with legal obligations or respond to lawful requests by public authorities.
     

  • In Case of Business Transfers: If we merge, acquire, or sell all or part of our business, your data may be transferred as part of that transaction.
     

5. International Data Transfers

As a business based in Canada, we may process your personal data outside of your home country. If you are in the EU or another jurisdiction with strict data protection laws, please be aware that your data may be transferred to Canada or other countries. We ensure that such transfers comply with applicable data protection laws and use appropriate safeguards to protect your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or legal reasons). If you request to delete your account or stop using our services, we will remove your personal data from our active systems, but some data may be retained in backup copies as required by law.

7. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
     

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
     

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain exceptions.
     

  • Right to Restrict Processing: You can request that we limit the way we process your data, under certain circumstances.
     

  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format to transfer to another service.
     

  • Right to Object: You can object to the processing of your data in certain situations, such as for direct marketing purposes.
     

  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
     

To exercise these rights, please contact us at [email address or contact form link].

8. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, loss, or disclosure. These measures include encryption, secure servers, and access control procedures. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience on our website. Cookies are small files placed on your device that help us improve website functionality and track user behavior. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

10. Third-Party Links

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we do not accept any responsibility or liability for them. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Light Side Up
3500 Marion Court, Burlington, ON L7M3E
416 836 0781
engage@lightsideup.ca

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